Privacy Policy

Last updated: 31-08-2026

Introduction

At House of Wellness, we respect your privacy and are committed to handling your personal data responsibly. This Privacy Policy explains how House of Wellness collects, uses, stores, shares, and protects personal data when you visit or use our website at houseofwellness.health, use our mobile application, purchase our products, or interact with us through our customer support and other channels.

For the purposes of this Privacy Policy, the website, mobile application, and related digital services are collectively referred to as the "Platform."

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will obtain your consent before collecting or processing personal data for purposes that require consent under applicable law. You may choose not to provide certain information, although this may affect our ability to provide particular products, services, features, or support.

Scope of this Privacy Policy

This Privacy Policy applies to personal data collected through the Platform and through interactions connected with our products and services, including when you:

• Visit, browse, or interact with our Platform.
• Create or use an account.
• Purchase, return, or request a refund for our products.
• Subscribe to our newsletters or other communications.
• Contact our customer support team.
• Submit enquiries, feedback, reviews, ratings, or other content.
• Participate in surveys, campaigns, contests, events, or other activities conducted by or on behalf of House of Wellness.
• Interact with our communications, social media activities, or other digital channels where this Privacy Policy is referenced.

This Privacy Policy does not apply to:

• Information collected through channels that are not covered by this Privacy Policy, unless specifically stated.
• Third-party websites, applications, platforms, or services that are not operated or controlled by House of Wellness, even if they are linked from our Platform.
• Websites or services of other entities that have their own privacy policies.

If you access our Platform from outside India, additional privacy rights or obligations may apply depending on the jurisdiction in which you are located.

Personal data we collect

"Personal data" means information that relates to an identifiable individual, either directly or when combined with other information reasonably available to us. Depending on how you interact with us, we may collect the following categories of personal data:

Information you provide to us

• Name and contact details, such as email address, telephone number, and postal or delivery address.
• Account information, such as login credentials and account preferences.
• Order, purchase, delivery, return, refund, and transaction information.
• Communications and correspondence you have with our customer support team.
• Product reviews, ratings, feedback, survey responses, and other information you voluntarily submit.
• Information you provide when participating in our campaigns, contests, events, or other activities.
• Preferences relating to our products, services, and communications.

Where you voluntarily provide information relating to your wellness, health, menstrual cycle, hormonal wellbeing, menopause, intimate wellness, or other personal circumstances while interacting with us, we will handle such information in accordance with applicable law and only for the purposes for which it is collected or otherwise lawfully processed.

Please do not provide health or other sensitive information unless it is necessary for your interaction with us or you are specifically asked to provide it.

Payment information

When you make a purchase, payment-related information may be processed by our payment gateway or other authorised payment service providers. Where payment processing is handled by a third party, that provider may collect and process payment information in accordance with its own privacy policy and applicable security requirements. House of Wellness does not intend to retain complete debit card, credit card, banking credentials, or other payment authentication information unless specifically required and lawfully permitted.

Information collected automatically

When you use our Platform, certain technical and usage information may be collected automatically. This may include:

• Internet Protocol (IP) address.
• Browser and device type.
• Operating system.
• Device identifiers or similar technical information.
• Pages or sections of the Platform that you visit.
• Date, time, and duration of your interaction with the Platform.
• Referring and exit pages.
• General information about how you use and interact with the Platform.

We may use cookies and similar technologies to operate, secure, analyse, and improve the Platform and, where applicable, to support communications and advertising activities. You may be able to manage certain cookie preferences through your browser or device settings.

Information from third parties

We may receive personal data from third parties where permitted by applicable law. These parties may include delivery and logistics providers, payment service providers, technology providers, marketing platforms, social media platforms, business partners, and other service providers with whom you have interacted. We may also receive information from publicly available sources where permitted by law.

How we use personal data

We may use personal data for purposes including:

• Processing and delivering your orders.
• Processing returns, cancellations, refunds, and related requests.
• Managing your account and providing requested services.
• Responding to enquiries and providing customer support.
• Communicating with you about your orders, account, transactions, and requests.
• Sending newsletters, product information, offers, and promotional communications where permitted by applicable law and based on your preferences or consent, where required.
• Understanding how customers use our products and Platform.
• Improving our products, services, content, and customer experience.
• Conducting surveys, research, analytics, and other activities intended to improve our offerings.
• Preventing, detecting, and investigating fraud, misuse, unauthorised activity, and security incidents.
• Protecting the rights, property, safety, and security of House of Wellness, our customers, and others.
• Complying with applicable laws, regulations, legal processes, and lawful requests from authorities.
• Establishing, exercising, or defending legal claims and resolving disputes.
• Carrying out any other purpose that is communicated to you at the time of collection or otherwise permitted under applicable law.

Sharing of personal data

House of Wellness does not sell or rent your personal data.

We may share personal data with trusted parties where necessary to operate our business, provide our products and services, fulfil the purposes described in this Privacy Policy, or comply with applicable law. These parties may include:

• Authorised employees and personnel of House of Wellness who require the information to perform their responsibilities.
• Group companies, affiliates, and business partners, where applicable.
• Payment processors and financial service providers.
• Delivery, logistics, and fulfilment partners.
• Technology, hosting, analytics, and information security service providers.
• Customer support and communication service providers.
• Marketing and communication platforms, where permitted by applicable law and your communication preferences.
• Professional advisers, auditors, insurers, and other service providers where reasonably required.
• Government authorities, regulators, courts, law enforcement agencies, or other parties where disclosure is required or permitted by law.

Where we engage third-party service providers to process personal data on our behalf, we take reasonable steps to require them to process the information only for authorised purposes and to maintain appropriate safeguards. We may also disclose personal data where reasonably necessary to protect our legal rights, investigate suspected fraud or unlawful activity, protect the safety of individuals, or comply with a legal obligation.

Third-party links and services

Our Platform may contain links to websites, applications, social media platforms, or other services operated by third parties. These third parties may collect and process information independently of House of Wellness. We do not control the privacy practices of third-party services. We recommend reviewing the privacy policy of any third-party service before providing personal data through it.

Data retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our products and services, meet our legal and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate interests.

The period for which personal data is retained may vary depending on the nature of the information and the purpose for which it was collected. When personal data is no longer required, we will take reasonable steps to delete it or otherwise dispose of it in accordance with applicable law and our internal practices.

Data security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we work to protect your personal data, we cannot guarantee absolute security. You are also responsible for taking reasonable precautions to protect your account credentials and devices used to access the Platform.

Communications and marketing preferences

When you provide your contact details or otherwise opt in to receive communications from us, we may contact you through channels such as email, telephone, SMS, WhatsApp, or other available communication methods, subject to applicable law and your communication preferences. These communications may include:

• Transactional or service-related messages concerning your orders, account, payments, deliveries, returns, refunds, or customer support requests.
• Important information concerning our Platform, products, services, or policies.
• Promotional communications about products, offers, campaigns, or other activities, where permitted by applicable law and where the required consent or preference has been obtained.

You may withdraw your consent to promotional communications or change your communication preferences at any time. For email communications, you can generally use the unsubscribe option provided in the communication. You may also contact us using the details provided below.

Where applicable, commercial communications will be sent in accordance with the requirements and customer preferences prescribed under the applicable telecom regulations. TRAI's Telecom Commercial Communications Customer Preference Regulations, 2018 establish a framework for commercial communications based on customer consent and preferences.

Withdrawal of consent or opting out of promotional communications will not affect transactional or service-related communications that are necessary to fulfil an order, provide a service, maintain an account, comply with law, or otherwise communicate information that we are required or permitted to provide.

Your choices and rights

Subject to applicable law, you may have rights concerning the personal data we hold about you. These may include the ability to:

• Access or obtain information about the personal data we process about you.
• Request correction or updating of inaccurate or incomplete personal data.
• Request deletion of personal data where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise a concern or grievance regarding the processing of your personal data.

You can update certain account information directly through your account, where this functionality is available. You may also contact us at info@houseofwellness.health to request access, correction, deletion, withdrawal of consent, or other assistance relating to your personal data.

We may need to retain certain information where required or permitted by applicable law, to complete a transaction, resolve a dispute, prevent fraud, comply with legal obligations, or protect our legitimate interests.

Reviews, ratings, and public content

If you submit a review, rating, comment, testimonial, or other content that is intended to be publicly displayed, the information you choose to publish may be visible to other users or members of the public. If you wish to request removal of content that you have posted through our Platform, you may contact us at info@houseofwellness.health.

Although we may remove content from our Platform where reasonably possible, we cannot guarantee that copies or references to publicly available content will be completely removed from the Internet or from third-party platforms.

Children and minors

Our Platform is not intended for individuals under 18 years of age to create accounts or purchase products independently.

The Digital Personal Data Protection Act, 2023 defines a child as an individual who has not completed 18 years of age and contains additional requirements relating to the processing of children's personal data. We do not knowingly seek to collect personal data from children in circumstances where such collection is not permitted under applicable law.

If you believe that a child has provided personal data to us without the required consent or authorisation, please contact us at info@houseofwellness.health. Where required, we will take appropriate steps to address the matter in accordance with applicable law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our products, services, business practices, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy. Where required by applicable law, we will provide additional notice or obtain consent before the changes take effect. We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal data.